SENIOR UX DESIGNER · TORONTO
Designing for humans in complex environments
Hi, I'm Mylène — I have 15+ years of experience designing intuitive, human-centered solutions for complex high-stakes B2B environments.
Case Studies
NDA: Details, visuals, and data have been modified or omitted. Designs are recreated representations for review only.
Lab results redesigned to maintain context and save physicians time
Improved readability and clarity of lab result values, reducing cognitive load and supporting more confident clinical decisions.
Designed an AI-powered matching feature to reduce manual patient identification
Designed an AI-powered feature that automatically matches uploaded documents to correct patients.
Reduced manual entry for adjudicators by centralizing and standardizing claim intake
Designed a new claim intake feature that gave clerks a structured way to process claims from mail, email and fax — eliminating manual data entry for adjudicators.
Prevented failed reimbursements by introducing AI-assisted banking verification
Designed an AI-powered verification flow that helps members enter banking information accurately, reducing errors and support overhead.
Strengthened account security through a seamless multi-factor authentication workflow
Designed a streamlined authentication flow across web and mobile, adapted to client branding while following internal security standards.