SENIOR UX DESIGNER · TORONTO

Designing for humans in complex environments

Hi, I'm Mylène — I have 15+ years of experience designing intuitive, human-centered solutions for complex high-stakes B2B environments.

Case Studies

NDA: Details, visuals, and data have been modified or omitted. Designs are recreated representations for review only.

Healthcare · EMR

Reduced review time for physicians by clarifying structure and unifying patient context

Redesigned the lab results page that improved readability, clarity values, reducing cognitive load and supporting more confident clinical decisions.

Healthcare · Insurance

Reduced manual entry for adjudicators by centralizing and standardizing claim intake

Designed a new claim intake feature that gave clerks a structured way to process claims from mail, email and fax — eliminating manual data entry for adjudicators.

Healthcare · EMR

Designed an AI-powered matching feature to reduce manual patient identification

Designed an AI-powered feature that automatically matches uploaded documents to correct patients.

Healthcare · Insurance

Prevented failed reimbursements by introducing AI-assisted banking verification

Designed a AI-powered verification flow that helps members enter banking information accurately, reducing errors and support overhead.

Healthcare · Insurance

Strengthened account security through a seamless multi-factor authentication workflow

Designed a streamlined authentication flow across web and mobile, adapted to client branding while following internal security standards.