Hi, I'm Mylène — a Toronto-based Senior UX Designer with 15+ years of experience designing intuitive, human-centered solutions for complex, high-stakes B2B environments.
Case Studies
In respect of NDA obligations, some details, visuals and data have been modified or omitted. All designs shown are recreated representations intended for review purposes only.
Lab results redesigned to maintain context and save physicians time
Improved readability and clarity of lab result values, reducing cognitive load and supporting more confident clinical decisions.
Centralized claim intake feature to reduce manual effort for adjudicators
A new intake feature that gave clerks a structured way to process claims from mail, email and fax — eliminating manual data entry for adjudicators.
AI-assisted patient matching to improve accuracy and speed
AI-driven workflow that automatically matches uploaded documents to the correct patients, reducing repetitive manual work.
AI-assisted banking verification to reduce failed direct deposits
AI-powered verification flow that helps members enter banking information accurately, reducing errors and support overhead.
Strengthened account security through a seamless multi-factor authentication workflow
Streamlined authentication across web and mobile, adapted to client branding while following internal security standards.