Hi, I'm Mylène — a Toronto-based Senior UX Designer with 15+ years of experience designing intuitive, human-centered solutions for complex, high-stakes B2B environments.
Case Studies
In respect of NDA obligations, some details, visuals and data have been modified or omitted. All designs shown are recreated representations intended for review purposes only.
Saving physicians time by redesigning the lab results screen to maintain context while completing related tasks
Improved readability and clarity of lab result values, reducing cognitive load and supporting more confident clinical decisions in high-pressure environments.
Reducing manual effort for adjudicators by introducing a centralized digital claim intake workflow
A new intake feature that gave clerks a structured way to process claims from mail, email and fax — eliminating manual data entry for adjudicators.
Reducing errors and manual effort in patient document matching through AI-assisted design
AI-driven workflow that automatically matches uploaded documents to the correct patients, reducing repetitive manual work.
Reducing failed direct deposits by designing an AI-assisted banking verification workflow
AI-powered verification flow that helps members enter banking information accurately, reducing errors and support overhead.
Strengthening account security without compromising usability through a seamless multi-factor authentication workflow
Streamlined authentication across web and mobile, adapted to client branding while following internal security standards.