PRODUCT & UX DESIGN · CANADA
Designing for humans in complex environments
I have 15+ years of experience designing digital products, with a deep curiosity for how things work.
I love untangling complex systems, understanding how the pieces connect, and digging into data, research, and user behaviour to get to the root of problems. It helps me turn complexity into thoughtful experiences that make sense to the people using them.
Explore case studies from my recent work
For confidentiality, visuals and details have been modified or recreated for portfolio purposes.
AI-ASSISTED PATIENT MATCHING
From Manual to AI-Assisted Patient Matching
Balancing AI assistance, technical constraints and human control.
CENTRALIZED CLAIM INTAKE
Reducing Manual Work for Claims Adjudicators
Leading end-to-end design, from discovery and identifying shared client needs to final delivery.
LAB RESULTS REDESIGN
Redesigned Lab Results Review for Physicians
Advocating for usability beyond business requirements.
DIRECT DEPOSIT ACCOUNT VERIFICATION
Reducing the Risk of Failed Reimbursements Through Banking Verification
The importance of anticipating edge cases when designing around automation.